Regional Field Operations Manager – Zayo – Arnhem

  • Arnhem

Zayo

Responsibilities

  • Responsible for data and reporting accuracy of any data related to field operations including task data

  • Responsible for the production and analysis of monthly and quarterly metrics decks

  • Responsible for the creation and upkeep of Salesforce.com reports and dashboards

  • Work internally and with other groups to create, streamline and document workflow

  • Ensure that Salesforce.com development is done so that workflow and process are aligned

  • Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend – especially all head count related costs

  • Create the budget forecast twelve months in the future

  • Ensure that actuals are captured accurately are in line with the budget

  • Explain the budget and any variances actual to forecast

  • Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations

  • Work with various other groups in the company to solve company-wide issues

  • Responsible for management of entire Zayo fleet vehicle program – including insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.

  • Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.

  • Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development – Salesforce or otherwise.

  • Manage a high achieving team as needed to successfully address all of the above listed responsibilities.

  • Qualifications

  • Must live within 60 minutes of Linden, New Jersey

  • Minimum of ten (10) years work experience, at least 5 years in telecommunications required

  • 3+ years managing a team of varying skill sets and roles within the company required

  • Bachelor’s Degree in management, finance or other related field. MBA is preferred

  • Comfort in presenting data and financials to various other departments including the President of the Group

  • In-depth working knowledge of Salesforce.com including report writing and dashboard creation

  • Strong communication skills

  • #LI-Hybrid

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    Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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