Zayo
Responsibilities
Interpret, build upon, and comply with company order acceptance standards
Review and address orders within service level agreements.
Streamline overall delivery workflow to enhance customer experience.
Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
Document order acceptance activities with internal reporting and audits
Manage daily and quarterly responsibilities (i.e. all orders are counted for financials)
Assist operations in tracking, documenting, and reporting internal acceptance violation/rejection patterns
Assist in making recommendations to automate internal processes.
Collaborate with Sales, Engineering, and Deal Management stakeholders for process improvement and troubleshooting.
Qualifications
Bachelor’s degree or equivalent combination of education and/or experience
Superb computer competence, including database management
Knowledge of order acceptance terminology, methods, and tools
Analytical, problem-solving, and decision-making skills
Demonstrated knowledge of testing best practices, version control practices and defect management practice
Preferred Qualifications
Ability/willingness to operate in a fast-paced, demanding environment
Familiarity with Salesforce.com
Understanding of Agile/Scrum methodology and how QA functions within it
Base Pay Range: $56,300 – $75,050, commensurate with experience
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
