Global Network Operations NOC III – IPTAC – Zayo – Arnhem

  • Arnhem

Zayo

Responsibilities

  • Technical Escalation:The primary function of the Tier III Technician will be to serve as the highest level of technical support within the NCC (Network Control Center) organization teams, serving as a technical escalation point to NCC technicians, and is responsible for engaging the vendor and high-level customer contacts when necessary.

  • Network Fault Management:The Tier III Technicians will be expected to perform fault isolation and repair on Ethernet and IP platforms, particularly on widespread outages or escalated issues by NCC and identify trends in hardware performance and configuration.

  • Project Management:The Tier III Technician is responsible for managing and completing special projects as assigned. These special projects may include (but are not limited to) network software upgrades, network audits, network configuration changes, creation of network tools & automation scripts, testing of network technologies & configurations, and other projects as assigned. The Tier III Technician will be expected to compile project plans & schedules, and regularly report on progress status. (TAC function)

  • Technical Training:The Tier III Technician is responsible for supporting and cross-training IP ETH NCC technicians, compiling training documentation and delivering training courses to technicians as needed.

  • Network Documentation:The Tier III Technician will be responsible for creating and updating network documentation and drawings. Candidates should have strong Visio and written skills.

  • Network Performance Management:The Tier III Technician is responsible for maintaining, updating performance monitoring, and management systems, including backup of network element configurations, graphing, logging and alarming. (TAC function)

  • Vendor Management:Collaborates with Operations Engineering for vendor related issues & escalations. Review Vendor Bulletins (PCNs), publish impact statements and create plans for implementation of PCNs if applicable and in the best interests of the company. Track open issues with vendors to resolution and provide regular readouts on open vendor issues and recommendations for upgrades or removal/replacement of vendor technologies. (TAC function)

  • Additional Duties as Needed:The Tier III Technician will be called upon to assist in other special duties and assistance as the business needs demand.

  •  Qualifications

  • Bachelor of Science degree (B. S.) or equivalent from a four-year university or technical school and 5 to 8 years related experience.

  • 5-8 years of experience in the troubleshooting and repair of Ethernet & IP networks that are delivered over fiber

  • Excellent communication skills, both verbal and written

  • Great customer service skills

  • Effective problem solving and interpersonal skills

  • Basic knowledge of Microsoft Word, Excel, and Visio

  • Professional certifications (Cisco, Juniper, Nokia, Ciena, Accedian) are preferred 

  • Base pay range: $34.00 – $37.44 /hour, commensurate with experience.

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    Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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