Jobid=57c780dcfd77 – (0.0985)
We are looking for a talented Customer Renewals & Expansion Manager SMB for our location in downtown Arnhem. Plauti builds data management software for the Salesforce and Microsoft Dynamics 365 platforms that is used by organizations like Sony, EF Education First, Stanford University and the United Nations. Plauti is growing fast, with currently around 50 employees, and expanding to new ecosystems and locations.
This position is part of the Commercial / Customer Growth motion and sits close to Customer Success and Sales. The team helps our customers get continuous value from our solutions and ensures their contracts are renewed on time, with the right setup and the right product mix. You will own a portfolio of Small & Mid-sized Business (SMB) customers and be responsible for the full renewals and expansion cycle for these accounts.
You will work individually with your own group of customers (renewals, license changes, expansions) as well as on projects that improve how we do renewals and expansion at scale (for example, improving email flows, playbooks, and processes). Your work will be a mix of relationship management, commercial ownership of the renewal, and a structured, data-driven way of working.
This role has a clear commercial component (renewals and expansion), but is focused on long‑term value, retention and healthy growth of our SMB customers, not on hard selling. You will work closely with Account Managers and Customer Success for larger or more complex commercial opportunities.
Highlights
Flexibility to organize your work around your life
Very short lines of communication, fast decision making
International & multicultural environment
Super helpful team members, no micro management
Clear ownership of SMB & Enterprise renewals & SMB expansion, with a direct impact on ARR and churn
Hybrid work, with home office compensation and choose your own device
Competitive compensation, pension scheme, bike lease programme, work from home allowance
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